Insights
Short pieces on the parts of this that are not obvious. Every factual claim links to its source. The long version of the method is in the guide.
← Back to anum.com.auChatGPT, Copilot, Claude and the Gemini that comes with Google Workspace get compared as if they were the same product at different prices. For a business they differ most in four places: what you already pay for, what happens to your data, where it is kept, and what an admin can switch off.
Someone pastes a customer's email into an AI tool to draft the reply. Whether that is a problem depends on whether the Privacy Act covers you, which version of the tool they used, and what your privacy policy told the customer.
Everyone came to the session. The questions were good. Six weeks later the job is being done the old way, and nobody can point at the day it went back.
The question comes up on almost every call, usually in the form of a worry. Is there a law about this yet, are we already behind, and is something about to land that will make the thing we just bought a problem.
Professional services is already further into this than most sectors, and further than most partners think their own firm is.
The sector data is blunt about where this has and has not landed. Two readings of it are available and only one of them is right.
The complete method, including a one page use policy you can adapt, is in the guide.
If you are working out whether any of this applies to you yet, start with AI for a small business, then how it works.